Presents a decison-making framework, referred to here as ``the Complete Thought Process'' that allows readers to explore and weigh three critical elements of any determination: root cause analysis, option analysis and risk analysis. Explains how to smoke out issues; define what needs to be resolved; establish criteria; identify and test alternatives; trouble shoot and refine decisions. Packed with cases and examples from the author's 30 years of consulting experience with some of the world's most successful companies.
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