Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It

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9780471551744: Restaurant Basics: Why Guests Don't Come Back...and What You Can Do About It

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

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Marvin, Bill
Published by Wiley (1991)
ISBN 10: 0471551740 ISBN 13: 9780471551744
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Marvin, Bill
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Book Description U.S.A.: Wiley, 1991. Hardcover. Book Condition: New. Dust Jacket Condition: Fine. 1st Edition. Bookseller Inventory # ABE-1490723693909

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Marvin, Bill
Published by Wiley (1991)
ISBN 10: 0471551740 ISBN 13: 9780471551744
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Marvin, Bill
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ISBN 10: 0471551740 ISBN 13: 9780471551744
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Bill Marvin
ISBN 10: 0471551740 ISBN 13: 9780471551744
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