This one-of-a-kind manual serves as a practical guide for people who plan, conduct, and evaluate training programs in all types of organizations, from business and industry to hospitals and voluntary associations. Outlines the purpose of training programs and the role of planners in insuring a program's success. Goes on to provide detailed, step-by-step instructions for trainers and evaluators. The final section describes a four-month case study in which the model explained here was applied to a large healthcare organization. To help focus training programs and build competencies in program development, each chapter provides worksheets which readers will find especially useful for tailoring the material covered to their organization's needs.
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