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Synopsis
Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ''high social technology'' are also explored.
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Service Management : Strategy and Leadership in Service Business
Published by
Wiley & Sons, Incorporated, John, 1984
ISBN 10: 0471904031
ISBN 13: 9780471904038
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Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP59231418
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Service Management: Strategy and Leadership in the Service Business
Seller: AwesomeBooks, Wallingford, United Kingdom
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Hardcover. Condition: Very Good. Service Management: Strategy and Leadership in the Service Business This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780471904038
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Service Management: Strategy and Leadership in the Service Business
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
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Hardcover. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Aged book. Tanned pages and age spots, however, this will not interfere with reading. Seller Inventory # CHL10806692
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Service Management : Strategy and Leadership in Service Business
Published by
Wiley & Sons, Incorporated, John, 1984
ISBN 10: 0471904031
ISBN 13: 9780471904038
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP59231418
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Service Management: Strategy and Leadership in the Service Business
Seller: Bahamut Media, Reading, United Kingdom
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Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780471904038
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Service Management: Strategy and Leadership in the Service Business
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:0471904031. Seller Inventory # 8597206
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Service Management: Strategy and Leadership in the Service Business
Seller: Pigeonhouse Books, Dublin, Dublin, IE, Ireland
Seller rating 4 out of 5 stars
Hardcover/Hardback. Condition: Very Good. Author: Normann, Richard | Number Of Pages: 156 | Release Date: 04-07-1984 | EAN: 9780471904038 | Languages: English | Binding: Hardcover | Item Condition: UsedVeryGood. Seller Inventory # 48-A0MT-EZUX
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Service Management: Strategy and Leadership in Service Businesses
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
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Condition: New. Satisfaction Guaranteed or your money back. Seller Inventory # 0471904031