Business Processes : Modelling and Analysis for Re-Engineering and Improvement

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9780471953524: Business Processes : Modelling and Analysis for Re-Engineering and Improvement
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After carefully establishing the objectives of modelling, the author presents a process modelling method, STRIM, and notations which has been developed by Praxis during the last few years. Ould provides detailed descriptions of the notations and the modelling technique along with examples of its use for a variety of purposes. Covers the full method--from organising a modelling project through process analysis to process support system development. can be used by practitioners who have no prior knowledge of the area.

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Business Processes Modelling and Analysis for Re-engineering andImprovement Martyn A. Ould Business processes are inherent in everyorganisation. Each of these processes involves activity-people ormachines do things; each is about groups working collaborativelytogether; and each process has a goal-it is intended to achievesomething. This book is concerned with being able to picture aprocess through a process model. A model requires a language as abasis for analysis. This is where STRIM comes in. It has beendeveloped and refined through practice to bring about understandingof, and improvement to, the processes which drive a businesstowards its goals. Where will modelling business processes be mostuseful?
* where there is a need for a shared understanding of what thebusiness does
* where a common approach is being adopted through QualityManagement Systems (QMS)
* incremental improvement programmes under the banner of TotalQuality Management (TQM)
* radical change initiatives such as those using Business ProcessRe-engineering (BPR)
* where there is a question over the alignment of informationtechnology (IT) and business needs
* where new process technologies such as workflow managementsystems and workgroup computing systems are to be applied
Central to STRIM is the notion of collaboration. Through its focuson roles, STRIM provides the ideal tool for examining therelationship between the process and the organisation in a way notfound in other methods. Those responsible for, or who haveinfluence over, change policy will benefit enormously by using thisbook. For Quality managers, IT managers, process consultants,change managers and all members of "Process Improvement Groups",this will prove to be a vital tool for the successfulimplementation of process improvement.

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With the massive increase in interest in BPR, TQM and ISO 9000 hascome a tide of texts and evangelical razzamatazz on the philosophyand the hearts and minds issues. But those tasked with makingchange happen at the coal face must feel short of practical toolsto work with when it comes to modelling and analysing the businessprocesses that are to be re-engineered, improved or defined. Thisbook provides an answer. Why worry about processes? People knowthat organisations have functions and responsibilities but noteveryone will see these as part of the process. Each person doestheir bit, but how do all the pieces fit together? Starting peopleto think about processes and simply modelling the processes canprovide individuals and groups with a perspective which transcendsparochial views and results in a more collaborative spirit; "now Iknow what you want I can ensure you get it reliably". A model thatmakes the process visible to all concerned brings great value initself. Business Processes is intended to help people "get out ofthe functional silos". What is STRIM? STRIM-A Systematic Techniquefor Role & Interaction Modelling-and its central notation-TheRole Activity Diagram- provides a practical method for reallygetting to grips with what the organisation does and how it doesit, in a way which is revealing, communicative, and accessible byeveryone around the organisation. The book covers the full method:from organising a modelling project, through the notation, its useat micro and macro levels, patterns of organisational behaviour,through process analysis and on into process support systemdevelopment.

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Book Description John Wiley & Sons Inc, United States, 1995. Hardback. Condition: New. 1. Auflage. Language: English. Brand new Book. After carefully establishing the objectives of modelling, the author presents a process modelling method, STRIM, and notations which has been developed by Praxis during the last few years. Ould provides detailed descriptions of the notations and the modelling technique along with examples of its use for a variety of purposes. Covers the full method----from organising a modelling project through process analysis to process support system development. can be used by practitioners who have no prior knowledge of the area. Seller Inventory # AAH9780471953524

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