Business Processes : Modelling and Analysis for Re-Engineering and Improvement - Hardcover

Ould, Martyn A.

Hardcover

ISBN 10: 0471953520 ISBN 13: 9780471953524

Publisher: Wiley, 1995

Synopsis

After carefully establishing the objectives of modelling, the author presents a process modelling method, STRIM, and notations which has been developed by Praxis during the last few years. Ould provides detailed descriptions of the notations and the modelling technique along with examples of its use for a variety of purposes. Covers the full method--from organising a modelling project through process analysis to process support system development. can be used by practitioners who have no prior knowledge of the area.

About this title

From the Inside Flap

Business Processes Modelling and Analysis for Re-engineering and Improvement Martyn A. Ould Business processes are inherent in every organisation. Each of these processes involves activity-people or machines do things; each is about groups working collaboratively together; and each process has a goal-it is intended to achieve something. This book is concerned with being able to picture a process through a process model. A model requires a language as a basis for analysis. This is where STRIM comes in. It has been developed and refined through practice to bring about understanding of, and improvement to, the processes which drive a business towards its goals. Where will modelling business processes be most useful?
* where there is a need for a shared understanding of what the business does
* where a common approach is being adopted through Quality Management Systems (QMS)
* incremental improvement programmes under the banner of Total Quality Management (TQM)
* radical change initiatives such as those using Business Process Re-engineering (BPR)
* where there is a question over the alignment of information technology (IT) and business needs
* where new process technologies such as workflow management systems and workgroup computing systems are to be applied
Central to STRIM is the notion of collaboration. Through its focus on roles, STRIM provides the ideal tool for examining the relationship between the process and the organisation in a way not found in other methods. Those responsible for, or who have influence over, change policy will benefit enormously by using this book. For Quality managers, IT managers, process consultants, change managers and all members of "Process Improvement Groups", this will prove to be a vital tool for the successful implementation of process improvement.

From the Back Cover

With the massive increase in interest in BPR, TQM and ISO 9000 has come a tide of texts and evangelical razzamatazz on the philosophy and the hearts and minds issues. But those tasked with making change happen at the coal face must feel short of practical tools to work with when it comes to modelling and analysing the business processes that are to be re-engineered, improved or defined. This book provides an answer. Why worry about processes? People know that organisations have functions and responsibilities but not everyone will see these as part of the process. Each person does their bit, but how do all the pieces fit together? Starting people to think about processes and simply modelling the processes can provide individuals and groups with a perspective which transcends parochial views and results in a more collaborative spirit; "now I know what you want I can ensure you get it reliably". A model that makes the process visible to all concerned brings great value in itself. Business Processes is intended to help people "get out of the functional silos". What is STRIM? STRIM-A Systematic Technique for Role & Interaction Modelling-and its central notation-The Role Activity Diagram- provides a practical method for really getting to grips with what the organisation does and how it does it, in a way which is revealing, communicative, and accessible by everyone around the organisation. The book covers the full method: from organising a modelling project, through the notation, its use at micro and macro levels, patterns of organisational behaviour, through process analysis and on into process support system development.

Edition details

• Publisher: Wiley
• Publication date: 1995
• ISBN 10: 0471953520
• ISBN 13: 9780471953524
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 224