Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics)

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9780521374897: Talk at Work: Interaction in Institutional Settings (Studies in Interactional Sociolinguistics)

Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings, including doctor-patient consultations, legal hearings, mass media, job interviews, visits by health visitors, psychiatric interviews, and calls to emergency services. A theoretical overview of the distinctive contribution made by conversation analysis to our understanding of talk in institutional contexts is followed by reports of the contributors' original empirical research.

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A major collection of studies of language and interaction in a variety of institutional and workplace settings, includes doctor-patient consultations, legal hearings, mass media, job interviews, etc.

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Paul Drew and John Heritage
Published by Cambridge University Press, Cambridge, UK (1992)
ISBN 10: 0521374898 ISBN 13: 9780521374897
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Book Description Cambridge University Press, Cambridge, UK, 1992. Hard Cover. Book Condition: Brand New. First Edition. In the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of language and interaction in institutional settings. Leading American and European scholars contribute to Talk at Work original empirical research into the interactions between professionals and ‘clients’ in a wide variety of settings, including doctor-patient consultations, legal hearings, news interviews, visits by health visitors, psychiatric interviews, and calls to the emergency services. Taken together, their reports are an illuminating exploration of how key aspects of an organisations’ work are managed through talk and of the distinctively asymmetric character of institutional discourse. The use of a method at the forefront of research, on recordings of naturally occurring interactions in the settings under scrutiny, uncovers the relationships between social contexts and social actions and offers invaluable insight into the traditional concerns of the sociology and ethnography of organisations, sociolinguistics and pragmatics. Contents Part I. Theoretical orientations: Part II. The activities of questioners: Part III. The activities of answerers: Part IV. The interplay between questioning and answering. Printed Pages: 592. Size: 16 Cms x 24 Cms. Bookseller Inventory # 038242

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