Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications - Softcover

Carey Ph.D., Raymond G

Softcover

ISBN 10: 0527762938 ISBN 13: 9780527762933

Publisher: ASQ Quality Press, 2001

Synopsis

This ground-breaking book addresses the critical, growing need among healthcare administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes.

About this title

About the Author:

Raymond G. Carey, Ph.D., is vice president of Quality Measurement at Lutheran General HealthSystem in Park Ridge, IL, and president of Parkside Associates, Inc., a national consulting healthcare survey and research firm.

Review:

"Many clinicians and other healthcare leaders underestimate the great contributions that better statistical thinking could make toward reducing costs and improving outcomes. This fascinating and timely book is a fine guide for getting started." -- Donald M. Berwick, M.D., President and CEO, Institute for Healthcare Improvement, Associate Professor of Pediatrics, Harvard Medical School

"One of the most lucid, systematic, and useful resources on the market."

- Stephen M. Shortell, Ph.D.
A.C. Buehler Distinguished Professor of Health Services Management
Professor of Organizational Behavior
J.L. Kellogg Graduate School of Management
Northwestern University -- Stephen M. Shortell, Ph.D., A.C. Buehler Distinguished Professor of Health Services Management, Professor of Organizational Behavior

"Only authors who have used statistics and control charts to solve real-world healthcare problems could have written a book so practical and timely." -- Barry S. Bader, Publisher, The Quality Letter for Healthcare Leaders

About this edition

• Publisher: ASQ Quality Press
• Publication date: 2001
• ISBN 10: 0527762938
• ISBN 13: 9780527762933
• Binding: Paperback
• Edition number: 1
• Number of pages: 214