The Guide to Benchmarking in Healthcare: Practical Lessons from the Field

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9780527763374: The Guide to Benchmarking in Healthcare: Practical Lessons from the Field
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...helps health care organizations to improve their processes and services...explores the four phases and twelve steps of a benchmark project and includes views from those directly and indirectly involved.

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About the Author:

Arthur G. Tweet, Ph.D., a pioneer in the field of benchmarking, has over 25 years experience and was a principal founder of the Xerox Benchmarking Process. He also led the Xerox team that won the Baldrige Award in 1989 and is an examiner for the New York State Excelsior Award. His consulting firm, CQI Associates, specializes in the healthcare sector.

Karol Gavin-Marciano is chief supervisor of the blood bank at Strong Memorial Hospital located at the University of Rochester.

Review:

"This book is laced with practical experience that will make best identifiable practice delivery a reality. It will benefit professionals by showing how to overcome barriers to successful use, showcasing projects through case studies, and revealing insights to conducting benchmarking digitally over the Internet - an evolving capability that will even further enhance the exceptional progress already made by the healthcare community." -- Robert C. Camp, PhD, PE, Author and Principal, Best Practice Institute(tm), Rochester, NY

"The authors have applied their expertise and rich work experience in producing the most comprehensive and wonderfully organized resource available today on healthcare benchmarking. No healthcare manager should be without it." -- Jeanne N. Dent, RN, BSN, CPHQ

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Tweet, Arthur G.; Gavin-Marciano, Karol
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Arthur G. Tweet; Karol Gavin-Marciano
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