If you work for a healthcare organization interested in undertaking a benchmarking project, this book is the ideal guide. Authors Tweet and Marciano offer a detailed look at each step in the process and provide you with practical information to accomplish it.
With a complete explanation of the four phases and twelve steps of a benchmarking venture, section one of the book serves as a reference guide and supplies you with checklists highlighting the actions to be taken during each stage.
Four detailed examples present different perspectives of various benchmarking projects. They include views from the implementation team, the project sponsor, the executive committee, and other members of the organization.
Samples of key project documents, including team minutes and sample questionnaires.
Sidebars elaborate key issues and problems a benchmarking team may encounter.
"How-to" discussions of team-building, questionnaire preparation, and action planning - all vital elements to the success of the project.
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Arthur G. Tweet, Ph.D., a pioneer in the field of benchmarking, has over 25 years experience and was a principal founder of the Xerox Benchmarking Process. He also led the Xerox team that won the Baldrige Award in 1989 and is an examiner for the New York State Excelsior Award. His consulting firm, CQI Associates, specializes in the healthcare sector.
Karol Gavin-Marciano is chief supervisor of the blood bank at Strong Memorial Hospital located at the University of Rochester.Review:
"This book is laced with practical experience that will make best identifiable practice delivery a reality. It will benefit professionals by showing how to overcome barriers to successful use, showcasing projects through case studies, and revealing insights to conducting benchmarking digitally over the Internet - an evolving capability that will even further enhance the exceptional progress already made by the healthcare community." -- Robert C. Camp, PhD, PE, Author and Principal, Best Practice Institute(tm), Rochester, NY
"The authors have applied their expertise and rich work experience in producing the most comprehensive and wonderfully organized resource available today on healthcare benchmarking. No healthcare manager should be without it." -- Jeanne N. Dent, RN, BSN, CPHQ
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Book Description Productivity Press, 1998. Hardcover. Book Condition: New. book. Bookseller Inventory # 527763373
Book Description Productivity Press, 1998. Hardcover. Book Condition: New. Bookseller Inventory # P110527763373
Book Description Productivity Press. Hardcover. Book Condition: New. 0527763373 New Condition. Bookseller Inventory # NEW6.0287503