Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement (Productivity's Shopfloor)

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9780527916527: Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement (Productivity's Shopfloor)
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The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

  1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  3. Standardize: Ensure that useful actions are preserved.

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About the Author:

Michael R. Kelly served as a quality specialist for Florida Power & Light Co. during its successful quest for the Deming Prize and is currently a management training consultant. He holds a master's degree in business administration from Nova University.

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