This text provides students with knowledge about organizational communication processes and how they have been explored in theory and research. As the title suggests, the first half of the book, Approaches, considers how issues of organizational communication have been investigated and conceptualized. This section is then used as a basis through which the Processes of the second half of the book are investigated. This second section explores research and theory related to specific organizational communication topics including socialization processes, feedback, stress and burnout, conflict, technology, and cultural diversity. This structure provides cross-level coverage of communication processes and helps students to more fully understand the complexities of communication in the organizational context.
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Dr. Katherine Miller is a leading scholar on communication in healthcare organizations. She holds bachelors and masters degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She served on the faculties of the University of Kansas, Arizona State University, and Michigan State University, and has been a professor in Texas A&M University's Department of Communication since 1998. Dr. Miller is the author of three books and more than 50 journal articles and book chapters.
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