Drawing on case studies and research from both management and communications fields, this text provides students with an understanding of the basic concepts and techniques needed to communicate successfully in todays business world. Separate chapters on the communication process and organizational theory form the foundation for later discussions of interpersonal relationships, effective listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing, with special attention given to informational and employment interview strategies. Subsequent chapters examine small groups and leadership within them. The three final chapters offer guidance in informative and persuasive presentations, including attention to verbal delivery and visual aids.
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Cheryl Hamilton, an author well known for her writing style and award-winning teaching, understands the importance of communication as a lifelong skill. Also the author of COMMUNICATING FOR RESULTS, she has conducted a number of research studies, including one published in the COMMUNITY COLLEGE JOURNAL OF RESEARCH AND PRACTICE. Dr. Hamilton has presented more than 32 papers at professional conventions, including those sponsored by the National Communication Association, Southwest Educational Research Association, Western Communication Association, and Texas Speech Communication Association. She has conducted seminars for groups such as the National Property Management Association, Bell Helicopter Textron, U.S. Postal Department, North Central Regional Police Academy, and LTV Aerospace. A native of Illinois, she received her bachelor's degree from Eastern Illinois University; her master's degree from Purdue University in West Lafayette, Indiana; and her doctoral degree from the University of North Texas in Denton.
"[Communicating for Results'] approach gives students material to work with in the beginning that begins interpersonally and progresses to public communication. It helps prepare students for the real world workplace."
"The book also includes a good foundation for the study of communication in organizations, a necessary area of study for an overall understanding of the business climate."
"I like the textbook. I find it quite readable and interesting. The information is accurate and addresses current communication issues. Communication is not an option; everyone must communicate at all levels. This textbook gives students tools that will be helpful in becoming better communicators."
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