From building rapport to facilitating change in both cooperative and resistant clients, this book guides readers step by step to mastery of each component of the complex process of effective professional/client communication. With an underlying foundation based on drawing out the stories that people have and listening to them, this book provides valuable skills for physicians, nurses, ministers, teachers, psychologists, counselors, and other professionals who are consistantly involved with other individuals.
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David R. Evans is professor emeritus at the University of Western Ontario, where he was a member of the Clinical Psychology Program for 30 years. He has been a consultant to numerous agencies, including hospitals, adolescent facilities, addictions facilities, and police services. He holds a Ph.D. in applied psychology from the University of Toronto. He has twice been a visiting scholar at Wolfson College, Cambridge. He is a past president of the Canadian Psychological Association and the Ontario Psychological Association. He also has been a member of the Council of Representatives of the American Psychological Association and a representative to the International Union of Psychological Science. He is the author of numerous books, chapters, journal articles, tests and papers.
"Students need real-life examples of what to say and where to go in interviewing situations and this text does an outstanding job of providing these experiences."
"...an already great teaching tool has been improved again!"
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