Synopsis
This book contains 49 real-world cases based on the author's experience and the experience of colleagues in service operations. Each case focuses on decision-making in an action-oriented setting and requires the use of analytical skills, risk assessment and judgment to effectively analyze them.
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About the Author
D.B.A., University of Southern California
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Case Studies in Service Operations
Published by
South-Western College Pub, 1995
ISBN 10: 0534511260
ISBN 13: 9780534511265
Used
Hardcover
Seller: The Book Cellar, LLC, Nashua, NH, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Has moderate shelf wear, highlighting, underlining and/or writing. Great used condition. MINIMAL HIGHLIGHTING OR MARKING, SPINE HAS HOLE, OTHERWISE INTACT AND VERY CLEAN.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Seller Inventory # 10027698
Stock Image
Case Studies in Service Operations
Published by
South-Western College Pub, 1995
ISBN 10: 0534511260
ISBN 13: 9780534511265
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0534511260I3N00