Communicating With Customers (Communication 2000) - Softcover

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Softcover

ISBN 10: 0538433388 ISBN 13: 9780538433389

Publisher: South-Western Pub, 2001

Synopsis

Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints.Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.Text contains 10 workshops highlighting key workplace communication topics, special features, appropriate literature selections, Internet connections and project-based exercises.

About this title

Review

1. Customer Care, 2. Knowing Your Company and Your Customer, 3. Relating with Your Customer, 4. Silent Communication, 5. Company Versus Customer, 6. Serving Customers by Telephone, 7. Corresponding with Customers, 8. The Diversity of Customers, 9. Serving International Customers, 10. Serving Customers on the Web, Field Study Project

Edition details

• Publisher: South-Western Pub
• Publication date: 2001
• Language: English
• ISBN 10: 0538433388
• ISBN 13: 9780538433389
• Binding: Paperback
• Number of pages: 96