The Administrative Professional: Technology & Procedures (Advanced Office Systems & Procedures)

3.46 avg rating
( 13 ratings by Goodreads )
 
9780538731041: The Administrative Professional: Technology & Procedures (Advanced Office Systems & Procedures)

Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they'll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics.

"synopsis" may belong to another edition of this title.

About the Author:

Dr. Patsy J. Fulton-Calkins' experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: · Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan · President of Brookhaven College, Dallas, Texas · Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas · Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who's Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Dianne S. Rankin is an author, a consulting editor, and a developer of instructional materials for textbooks, websites, and ancillaries as well as educational publishers. Dianne has taught at the high school and community college levels and continues to teach computer classes for businesses and organizations. In addition, she has firsthand experience as an administrative assistant.

Kellie A. Shumack is an associate professor of instructional technology and a department head in the College of Education at Auburn Montgomery. She has worked as an administrative assistant and has taught at the secondary, community college, and university levels. Kellie has designed numerous college courses in both the online and face-to-face environments. She has authored multiple peer-reviewed journal articles, two textbooks, and several book chapters, and she has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award, received the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award, and maintains a certificate to teach online courses at the postsecondary level.

Review:

PART I: THE WORKPLACE AND YOU. 1. Stepping into the World of the Administrative Professional. 2. Developing Your Potential. 3. Managing and Organizing Yourself. PART II: THE WORKPLACE ENVIRONMENT. 4. Understanding the Workplace Team. 5. Working Ethically and Using Business Etiquette. 6. Developing Customer Focus. PART III: COMMUNICATION - THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Developing Presentation Skills. 9. Handling Telecommunications. 10. Planning Meetings and Events. PART IV: RECORDS MANAGEMENT, TRAVEL AND FINANCES. 11. Handling Mail and Retaining Records. 12. Managing Records. 13. Coordinating Business Travel. 14. Understanding Financial Responsibility. PART V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary. Index.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 192.95
US$ 148.99

Convert Currency

Shipping: US$ 3.99
Within U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Fulton-Calkins, Patsy; Rankin, Dianne; Shumack, Kellie A.
Published by Cengage Learning
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Quantity Available: 1
Seller:
Greatextbooks
(Auburn, CA, U.S.A.)
Rating
[?]

Book Description Cengage Learning. SPIRAL-BOUND. Book Condition: New. 0538731044 ****BRAND NEW**** 14TH EDITION. SAME OR NEXT BUSINESS DAY WITH DELIVERY CONFIRMATION !!!!!!. Bookseller Inventory # SKU1036021

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 148.99
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

2.

Patsy Fulton-Calkins, Dianne Rankin, Kellie A. Shumack
Published by South-Western Educational Pub (2011)
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description South-Western Educational Pub, 2011. Spiral-bound. Book Condition: New. 14. Bookseller Inventory # DADAX0538731044

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 177.26
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

3.

Fulton-Calkins, Patsy; Rankin, Dianne; Shumack, Kellie A.
Published by South-Western Educational Pub
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Quantity Available: 2
Seller:
SGS Trading Inc
(Franklin Lakes, NJ, U.S.A.)
Rating
[?]

Book Description South-Western Educational Pub. SPIRAL-BOUND. Book Condition: New. 0538731044 New US Edition Textbook, Ships with Emailed Tracking from USA. Bookseller Inventory # Z0538731044ZN

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 191.93
Convert Currency

Add to Basket

Shipping: US$ 3.89
Within U.S.A.
Destination, Rates & Speeds

4.

Patsy Fulton-Calkins
Published by Cengage Learning, Inc, United States (2010)
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Spiral bound Quantity Available: 10
Seller:
The Book Depository US
(London, United Kingdom)
Rating
[?]

Book Description Cengage Learning, Inc, United States, 2010. Spiral bound. Book Condition: New. 14th ed.. Language: English . Brand New Book. Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they ll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics. Bookseller Inventory # BZV9780538731041

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 223.81
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Patsy Fulton-Calkins
Published by Cengage Learning, Inc, United States (2010)
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Spiral bound Quantity Available: 10
Seller:
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description Cengage Learning, Inc, United States, 2010. Spiral bound. Book Condition: New. 14th ed.. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they ll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics. Bookseller Inventory # BZV9780538731041

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 227.33
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Patsy Fulton-Calkins; Dianne Rankin; Kellie A. Shumack
Published by Cengage Learning (2010)
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Spiral-bound Quantity Available: 1
Seller:
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Cengage Learning, 2010. Spiral-bound. Book Condition: New. book. Bookseller Inventory # M0538731044

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 244.99
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Fulton-Calkins, Patsy/ Rankin, Diane
Published by South-Western Pub (2010)
ISBN 10: 0538731044 ISBN 13: 9780538731041
New Quantity Available: 1
Seller:
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description South-Western Pub, 2010. Spiral-bound. Book Condition: Brand New. 14 spi edition. 358 pages. 10.50x8.50x0.75 inches. In Stock. Bookseller Inventory # 0538731044

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 272.94
Convert Currency

Add to Basket

Shipping: US$ 7.95
From United Kingdom to U.S.A.
Destination, Rates & Speeds