This is a skills-focused introduction to supervisory management. It covers hot topics such as teams and TQM . Users will enjoy interesting chapter opening scenarios entitled "You Make the Call", followed up by end-of-chapter sections "What Call Did You Make?".
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Dr. Raymond L. Hilgert currently is Professor of Management and Industrial Relations at the Olin School of Business of Washington University. He graduated from Westminster College, Fulton, Missouri, with a Bachelor of Arts Degree, and received his Master┐s and Doctor┐s degrees from Washington University. His business experience includes management positions at Southwestern Bell Telephone Company and a market research position with an advertising company. Dr. Hilgert has taught at Washington University for over 35 years, and he has served as an Assistant Dean and Director of Management Development Programs. He has published some 90 articles in management, business, and academic journals and has co-authored five books on human resources management, supervision, and collective bargaining, three of which are in their fifth, eighth, and ninth editions. Dr. Hilgert is a member of the Academy of Management, the Industrial Relations Research Association, the Society for Human Resource Management, the American Compensation Association, and the American Management Association. He has participated in or directed numerous management, supervisory, and business ethics programs and seminars. Dr. Hilgert is an arbitrator certified by the Federal Mediation and Conciliation Service, and he has decided over 550 grievance-arbitration cases. Dr. Hilgert holds the Senior Professional in Human Resources (SPHR) accreditation from the Personnel Accreditation Institute. He has received a number of teaching awards from students at Washington University.Review:
"I like the fact that SUPERVISION presents the topics in a manner that is easy to understand. Also, I use the PowerPoint, case studies, and test banks, and they complement each other very well. This book has the most user-friendly instructor resources in our business curriculum. I have been able to show new instructors how to navigate them successfully in a matter of minutes."
"My favorite aspects of SUPERVISION are the Part 1-6 Cases and the "You Make the Call" & "What Call Did You Make?" cases, as they promote a lot of informative discussion. I especially appreciate the Supervisory Tips as I think they provide excellent information for my students and their future careers. We covered the text from beginning to end and the material is easily understandable and thought provoking, and the coverage is excellent for this course."
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Book Description South-Western College Pub, 1994. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P11053883689X