Items related to Creating Customer Value: The Path to Sustainable Competitive...
Synopsis
Are You About to be Fired by Your Customers?
Has your company struggled with a weak or declining market position? Do you fail to respond properly to customers? Take note - your customers may be on the verge of firing you!
Powerful economic changes are shaping our world, but no change is more pervasive than the subtle shift in economic power from the producer to the customer.
Companies that recognize this powershift and begin to create customer value will claim the competitive edge. Those who remain mired in complacency will not survive.
Clean Up Your Act - Now.
In this strategic and thought-provoking book, Earl Naumann reveals the key success factor for every business - manufacturing, service, or retail - is the ability to maximize customer value.
Product quality alone is not enough. Customers must be integrated throughout a firm's decision-making process. And from that re-engineered corporate culture must flow three imperatives: product quality, service quality, and value-based pricing. Master those three and your power base will grow strong with loyal customers.
Practical Help On The Path.
So how do you lead your company down the new-found path toward customer value? Naumann paves the way with case studies from Baldrige Award winners such as Motorola, Xerox, and Solectron; examples drawn from other innovative firms such as Hewlett-Packard, Harris Corporation, and Toyota's Lexus division; application ideas at the end of every chapter to help you apply these creative concepts to your firm; a 100-point diagnostic questionnaire that helps you see how your firm stacks up against the Baldrige criteria; a 50-point diagnostic questionnaire to help you assess how well your suppliers are suited for partnering relationships; and a step-by-step discussion of how to design and implement a customer satisfaction measurement program.
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Hardback. Condition: Good. This text argues that the key success factor for every business - manufacturing, service, or retail - is the ability to maximise customer value, product quality alone is not enough. Customers must be integrated throughout a firm's decision making process. It discusses the three imperatives of customer value that every company must master to build and retain loyal customers: product quality, service quality, and value based pricing. This is intended a resource for middle managers, senior managers, and trainers in any corporation whose goal is to achieve sustainable competitive advantage. Seller Inventory # 00103723545
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Hardback. Condition: Fair. This text argues that the key success factor for every business - manufacturing, service, or retail - is the ability to maximise customer value, product quality alone is not enough. Customers must be integrated throughout a firm's decision making process. It discusses the three imperatives of customer value that every company must master to build and retain loyal customers: product quality, service quality, and value based pricing. This is intended a resource for middle managers, senior managers, and trainers in any corporation whose goal is to achieve sustainable competitive advantage. Seller Inventory # 00102884899
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Published by
South-Western Pub (edition First Edition), 1994
ISBN 10: 0538838477
ISBN 13: 9780538838474
Used
Hardcover
First Edition
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. First Edition. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0538838477-11-1-29
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Hardback. Condition: Good. This text argues that the key success factor for every business - manufacturing, service, or retail - is the ability to maximise customer value, product quality alone is not enough. Customers must be integrated throughout a firm's decision making process. It discusses the three imperatives of customer value that every company must master to build and retain loyal customers: product quality, service quality, and value based pricing. This is intended a resource for middle managers, senior managers, and trainers in any corporation whose goal is to achieve sustainable competitive advantage. Seller Inventory # CIN0538838477G
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Hardback. Condition: Fair. This text argues that the key success factor for every business - manufacturing, service, or retail - is the ability to maximise customer value, product quality alone is not enough. Customers must be integrated throughout a firm's decision making process. It discusses the three imperatives of customer value that every company must master to build and retain loyal customers: product quality, service quality, and value based pricing. This is intended a resource for middle managers, senior managers, and trainers in any corporation whose goal is to achieve sustainable competitive advantage. Seller Inventory # CIN0538838477A
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_473715782
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Published by
South-Western Pub, Cincinnati, Ohio, U.S.A., 1994
ISBN 10: 0538838477
ISBN 13: 9780538838474
Used
Hardcover
Seller: The Yard Sale Store, Narrowsburg, NY, U.S.A.
Seller rating 5 out of 5 stars
Hard Cover. Condition: Good. RELIABLE hardcover book with the front cover having a slight forward lean. Some shelf wear to the covers and the page edge. The text flows cleanly and clearly from beginning to end. Enjoy this presentable edition! Seller Inventory # HCTEXT408090196
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Creating Customer Value: The Path to Sustainable Competitive Adva
Seller: Hawking Books, Edgewood, TX, U.S.A.
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Condition: Very Good. Very Good Condition. Five star seller - Buy with confidence! Seller Inventory # X0538838477X2
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: Basement Seller 101, Cincinnati, OH, U.S.A.
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Hardcover. Condition: Very Good. Seller Inventory # 190422164
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Creating Customer Value: The Path to Sustainable Competitive Advantage
Seller: AwesomeBooks, Wallingford, United Kingdom
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Hardcover. Condition: Very Good. Creating Customer Value: The Path to Sustainable Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780538838474
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