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Synopsis
Are you in touch with your customers? Responsive to their needs? Do you allow their voice to define your company's objectives? If not, take note: Your customer has the information you need ... TO SURVIVE. If you don't tap into this valuable resource, you'll be unable to meet the ever-increasing levels of customer expectation.
If you're not sure how you measure up, start reading this book, now. Learn how to implement a customer satisfaction measurement and management program that permeates every level of your company. You'll capture the customer ideas and inputs that elude traditional research methods and harvest the information you need to focus on customer-defined priorities. Naumann and Giel show you, step by step, how to retrieve and utilize this vital customer information: Becoming truly customer driven is essential for survival in the 21st century.
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Customer Satisfaction Measurement and Management: Using the Voice
Seller: Hawking Books, Edgewood, TX, U.S.A.
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Condition: Very Good. Very Good Condition. Five star seller - Buy with confidence! Seller Inventory # X0538844396X2
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Customer Satisfaction Measurement and Management: Using the Voice of the Cust.
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # U06B-05633
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Seller: HPB-Ruby, Dallas, TX, U.S.A.
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_473715783
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Customer Satisfaction Measurement and Management: Using The Voice Of the Customer
Published by
Van Nostrand Reinhold, Cincinnati, OH., 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Used
Hardcover
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. Edition Unstated. All the books pages appear to be clean. Light shelf wear to the books cover. Binding is still in good condition. Book comes with a Floppy Disk. Size: 9.8 in x 7 in x 1.5 in. 457 pp. Quantity Available: 1. Shipped Weight: Under 1 kilo. Category: Business, Finance & Marketing; Psychology & Psychiatry. ISBN: 0538844396. ISBN/EAN: 9780538844390. Pictures of this item not already displayed here available upon request. Inventory No: 1561005483. Seller Inventory # 1561005483
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer. with disk
Seller: Bingo Used Books, Vancouver, WA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Dust Jacket Condition: Near Fine. Hardback in very good condition with a near fine dust jacket. book has slight wave to it. Seller Inventory # 176586
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Published by
Thomson Executive Press / A Division of South-Western College Publishing, Cincinnati OH, 1995
ISBN 10: 0538844396
ISBN 13: 9780538844390
Used
Hardcover
Seller: Beautiful Tomes, Moscow, ID, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good+. Dust Jacket Condition: Very Good-. First Edition, First Printing. Black and red covers with gold printing. Red, white, and purple illustrated dust jacket with black, orange, and red printing; top edge is a little rough; price intact. Previous owner's info on front endpaper. 457 pp. including index; clean, unmarked. Back endpaper has a pocket containing a "CorporatePulse" disk, which "can support your entire customer surveying process, from survey creation to administration to analysis and reporting.". Seller Inventory # 004789
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # rev4793375410
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Customer Satisfaction Measurement and Management: Using the Voice of the Customer
Seller: Robinson Street Books, IOBA, Binghamton, NY, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDBusiness Strategy; Good hard cover with dust jacket, tips bumped, nicked, and prompt shipping with tracking. Seller Inventory # Bing679psd121