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Synopsis
The central theme of the sixth edition is meeting and exceeding customer expectations by integrating a Rcustomer firstS theme into each of the basic management concepts. The new edition also discusses the contemporary management issues of quality, ethics, global applications, leadership, and diversity.
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About the Author
Warren Plunkett is a retired professor of management and Chairman of the Business Department at Wright College, City Colleges of Chicago. He holds a B.B.A. from Notre Dame University and an M.B.A. from Roosevelt University. Since graduating from Notre Dame, Warren has been a high school teacher, a systems analyst, a member of the U.S. Army Reserve, a management consultant, a college professor for 30 years at Wright College, and most recently an entrepreneur. Warren has authored several textbooks, including Supervision: The Direction of People at Work, Business, The Consumer in America, and Management: Meeting and Exceeding Customer Expectations. Warren has made numerous presentations to industry, and has served on numerous committees and led various workshops.
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Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations
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Management: Meeting and Exceeding Customer Expectations
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Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations
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Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations, 2nd
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South-Western, Cincinnati, OH, 1997
ISBN 10: 0538863110
ISBN 13: 9780538863117
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Seller: a2zbooks, Burgin, KY, U.S.A.
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Softcover. Condition: Good. 2nd Edition. Study Guide. Minimal marking. Quantity Available: 1. ISBN: 0538863110. ISBN/EAN: 9780538863117. Pictures of this item not already displayed here available upon request. Inventory No: 1560723609. Seller Inventory # 1560723609
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Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations, 2nd
Published by
South-Western, Cincinnati, OH, 1997
ISBN 10: 0538863110
ISBN 13: 9780538863117
Used
Softcover
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Good. 2nd Edition. Study Guide. Minimal marking. Quantity Available: 1. ISBN: 0538863110. ISBN/EAN: 9780538863117. Pictures of this item not already displayed here available upon request. Inventory No: 1560723605. Seller Inventory # 1560723605
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Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations 2nd
Published by
South-Western, Cincinnati, OH, 1997
ISBN 10: 0538863110
ISBN 13: 9780538863117
Used
Softcover
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Very Good. 2nd Edition. All pages clean. Quantity Available: 1. ISBN: 0538863110. ISBN/EAN: 9780538863117. Pictures of this item not already displayed here available upon request. Inventory No: 1560723927. Seller Inventory # 1560723927
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Telecourse Study Guide for Management: Meeting & Exceeding Customer Expectations 2nd
Published by
South-Western, Cincinnati, OH, 1997
ISBN 10: 0538863110
ISBN 13: 9780538863117
Used
Softcover
Seller: a2zbooks, Burgin, KY, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Very Good. 2nd Edition. All pages clean. Quantity Available: 1. ISBN: 0538863110. ISBN/EAN: 9780538863117. Pictures of this item not already displayed here available upon request. Inventory No: 1560723921. Seller Inventory # 1560723921