Recent research has been drawn upon throughout to fully revise this volume, especially in the areas of staff motivation, job satisfaction and workforce planning. Of particular note are the many new examples featured of documentation now used by libraries, particularly in the coverage of job descriptions, recruitment, staff selection and staff appraisal. All topics highlighted by the changed Library Association requirements for achievement of its qualifications are covered, and the chapter on staff appraisal has been completely re-written to take account of the great progress made in libraries and information units since the last edition. The section on staff supervision and interpersonal skills training has been reorganized and now encompasses time management, conflict management and the management of stress. With these new features bringing the book up to date, it remains an indispensable guide for all library and information centre professionals, and all those involved with the supervision and management of library and information staff.
Peter Jordan, the author of the first three editions of this book, and of Gower's The Academic Library and Its Users, has had wide experience of lecturing and writing on library management. Now retired, he was Head of Reader Services at Manchester Metropolitan University Library, UK. Caroline Lloyd, the co-author of this edition, is Head of the Library and Archives service at the London School of Hygiene and Tropical Medicine
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