Delivering and Measuring Customer Service This isn't rocket Surgery!

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9780578046044: Delivering and Measuring Customer Service This isn't rocket Surgery!

Stephen R. Covey called this, "THE FINEST BOOK ON CUSTOMER SERVICE I'VE READ." Finally, a book that focuses on the practicalities and common sense of taking care of customers, measuring their experiences, and taking tactical actions to improve!

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Hanks, Richard D.
Published by Duff Road Endeavors
ISBN 10: 0578046040 ISBN 13: 9780578046044
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Richard D. Hanks
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Hanks, Richard D.
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