Synopsis
Customer Experience Strategy-Paperback Paperback LiorArussy StrativityGroup,Inc.
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About the Author
Lior Arussy is the founder and President of Strativity Group, Inc. (StativityGroup.com), which works with both Global 2000 companies as well as emerging businesses around the world. Prior to establishing Strativity Group, Arussy held executive positions at NICE Systems and Hewlett-Packard as well as various start-up companies. He is the author of several publications, including The Experience!: How to Wow Your Customers and Create a Passionate Workplace, as well as more than fifty articles in such international publications as Harvard Business Review. Arussy's syndicated column "Focus: Customer" reaches more than 350,000 readers worldwide every month. He also has a bimonthly column for CRM magazine, is the winner of the CRM Influential Leader 2003 award, and is the author of the course "Developing and Executing Customer-centric Strategy" (American Management Association).
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Customer Experience Strategy : The Complete Guide from Innovation to Execution
Published by
Strativity Group, Incorporated, 2010
ISBN 10: 0578047578
ISBN 13: 9780578047577
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Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
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Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
Published by
Strativity Group, Inc. 12/02/2010, 2010
ISBN 10: 0578047578
ISBN 13: 9780578047577
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Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back (Hardback or Cased Book)
Published by
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ISBN 10: 0578047578
ISBN 13: 9780578047577
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