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Synopsis
The opening paragraph of ISO/IEC 20000-1 states that 'This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements'. This book reflects the importance placed by ISO/IEC 20000 on understanding the interfaces between processes, and how the interfaces are managed so that service management processes are fully integrated. It also reflects the top-down management system approach that is fundamental to ISO/IEC 20000. This book describes how understanding and meeting the requirements of ISO/IEC 20000 gives better control, greater efficiency and opportunities for improvements.
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About the Author
Jenny Dugmore
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- PublisherInst of Engineering & Technology
- Publication date2007
- ISBN 10 0580474585
- ISBN 13 9780580474583
- BindingPaperback
- Edition number2
- Number of pages129
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Achieving ISO/IEC 20000 - Management Decisions and Documentation
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British Standards Institution, 2007
ISBN 10: 0580474585
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Management Decisions and Documentation (Achieving Iso/Iec 20000)
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ISBN 13: 9780580474583
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Management Decisions and Documentation (Achieving Iso/Iec 20000)
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Inst of Engineering & Technology, 2007
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ISBN 13: 9780580474583
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Management Decisions and Documentation Dugmore, Jenny and Lacy, Shirley
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