Items related to Making Metrics Work (Achieving ISO/IEC 20000)

Making Metrics Work (Achieving ISO/IEC 20000) - Softcover

Dugmore, Jenny

 
9780580474606: Making Metrics Work (Achieving ISO/IEC 20000)
Softcover
ISBN 10: 0580474607 ISBN 13: 9780580474606
Publisher: The Institution of Engineering and Technology, 2006

Synopsis

This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements. It describes the types, the design, target audiences and documentation of metrics used in the service reporting process, covered by the requirements of clauses 4 and 6.2 of ISO/IEC 20000-1, Plan-Do-Check-Act (PDCA) cycle and Service reporting. Useful tips, techniques and example metrics are included.

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About the Author

Jenny Dugmore

"About this title" may belong to another edition of this title.

Publisher
The Institution of Engineering and Technology
Publication date
2006
Language
English
ISBN 10 
0580474607
ISBN 13 
9780580474606
Binding
Paperback
Edition number
2
Number of pages
106