About the Author
Howard Kendall is the former chairman of the Institute of Customer Service and founding director of the Service Desk Institute. He chairs the BSI committee SVS/0, helped to develop ISO10002, and works with ISO. He is currently working on the European CHESSS initiative to help harmonise service standards across the EU.
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Quality Service, Competitive Business: setting the standard in customer service
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Quality Service, Competitive Business: Setting the Standard in Customer Service
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-A-018-02446
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