Synopsis
A Beginner's Guide To Understanding Technical Support is a unique guide designed for anyone wishing to venture into the field of technical support. This book will provide a basic understanding of the processes, entities, and issues within a support organization so that anyone wishing to know more about the support organization functions or wanting to pursue a career in this area receives the information they need to make their informed decision.
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About the Author
Jose-Albin D. Afable is president of JDA Systems, Inc. a systems consulting firm based in Chicago, Illinois. He has over 10 years of technical experience in database development, technical support, data analysis, Internet related technologies, and customer relationship management. With a decade of technology experience, he founded JDA Systems Inc. to assist small businesses by providing affordable and effective technical solutions.
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