Process Excellence for IT Operations: a Practical Guide for IT Service Process Management - Softcover

Verma, Mr Prafull; Kumar B, Mr Kalyan

Softcover

ISBN 10: 0615877524 ISBN 13: 9780615877525

Publisher: Process Excellence for IT Operations, 2013

Synopsis

As the title suggests, the book is providing a practical guidance on managing the processes for IT Services. There are lot of guidance available on technology management in IT industry but this book is focusing on technology independent service management. The book will be addressed to all IT people from a process practitioner perspective, however, the fundamentals are presented in simplistic terms, and therefore it should be useful to all IT people. It will describe the process engineering concept and how it can be applied to IT Service Management. This is not about the industry standard framework such as ITIL and COBIT but about the common processes that are generally used in real life operations. I will be using analogies and illustrations from non IT world also to make the things simple. This book does not focus on any technology.

Edition details

• Publisher: Process Excellence for IT Operations
• Publication date: 2013
• Language: English
• ISBN 10: 0615877524
• ISBN 13: 9780615877525
• Binding: Paperback
• Number of pages: 332