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Synopsis
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
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About the Author
Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
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- PublisherCourse Technology
- Publication date2001
- ISBN 10 0619033630
- ISBN 13 9780619033637
- BindingPaperback
- LanguageEnglish
- Edition number2
- Number of pages475
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A Guide to Computer User Support for Help Desk and Support Specialists 2nd
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Course Technology, Boston, MA, 2001
ISBN 10: 0619033630
ISBN 13: 9780619033637
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A Guide to Computer User Support for Help Desk and Support Specialists 2nd
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Course Technology, Boston, MA, 2001
ISBN 10: 0619033630
ISBN 13: 9780619033637
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