A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition - Softcover

Beisse, Fred

  • 3.67 out of 5 stars
    48 ratings by Goodreads
 
9780619033637: A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition
Softcover
ISBN 10: 0619033630 ISBN 13: 9780619033637
Publisher: Course Technology, 2001

Synopsis

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

"synopsis" may belong to another edition of this title.

About the Author

Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.

"About this title" may belong to another edition of this title.

Publisher
Course Technology
Publication date
2001
Language
English
ISBN 10 
0619033630
ISBN 13 
9780619033637
Binding
Paperback
Edition number
2
Number of pages
475
Rating
  • 3.67 out of 5 stars
    48 ratings by Goodreads