Items related to A Guide to Help Desk Concepts
Synopsis
The second edition of Donna Knapp s highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.
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About the Author
An experienced IT professional with more than 30 years in the industry as a practitioner, consultant, and trainer, Donna Knapp currently works as Curriculum Development Manager for ITSM Academy, a full-service provider of IT Service Management education. Ms. Knapp is an ITIL Expert, a Certified Process Design Engineer, a Certified ISO/IEC 2000 Consultant/Manager, a Certified Scrum Master, and she is certified in Knowledge-Centered Support (KCS) Principles. The author of several books on the service desk industry, she has also developed several highly successful seminars, including "Achieving Customer Service Excellence for Service Desk Professionals" and "ITIL at the Service Desk."
"About this title" may belong to another edition of this title.
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A Guide to Help Desk Concepts
Published by
Course Technology Inc -, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
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A Guide to Help Desk Concepts
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A Guide to Help Desk Concepts : Service Desk and the IT Infrastructure Library
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A Guide to Help Desk Concepts
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paperback. Condition: Very Good. A Guide to Help Desk Concepts This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780619159467
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A Guide to Help Desk Concepts, 2nd
Published by
Course Technology, Boston, MA, 2003
ISBN 10: 0619159464
ISBN 13: 9780619159467
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Softcover
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Softcover. Condition: New. 2nd Edition. Book Is New, Excellent condition. Quantity Available: 1. ISBN: 0619159464. ISBN/EAN: 9780619159467. Pictures of this item not already displayed here available upon request. Inventory No: 1560788775. Seller Inventory # 1560788775