Written by a best-selling author and instructor expressly for the classroom, the A+ Guide to Managing and Maintaining Your PC, Comprehensive, Fifth Edition has been completely redesigned in engaging full color. This edition features new pedagogical features and coverage of the latest technologies, including DVD-Rs, Tablet PCs, Itanium chips, and more. This guide maps fully to the 2003 A+ Core Hardware and OS Technologies certification exams and is designed to be the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software.
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Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.
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