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Synopsis
A professional retail consultant discusses the basic principles, strategies, and methodology of providing good customer service
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Reviews
This work is the latest in an increasing number of books lamenting the decline of service in American businesses. Glen, a retail consultant, provides numerous examples of the poor service he and others have received from airlines, hotels, hospitals, restaurants, and retail companies across the country. His examples are entertaining and easy to identify with, but tend to only highlight the problem rather than provide any insight or solution. For this, readers should consult William Davidow and Bro Uttal's Total Customer Service: The Ultimate Weapon ( LJ 9/1/89). Nevertheless, there might be some demand at public libraries for this book, especially since it is to be serialized in Suc cess magazine. BOMC and Macmillan Executive Book Club selection.
- Robert Logsdon, Indiana State Lib., Indian apolis
Copyright 1990 Reed Business Information, Inc.
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
Published by
William Morrow & Co (edition First Edition), 1990
ISBN 10: 0688088961
ISBN 13: 9780688088965
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Hardcover. Condition: Fair. First Edition. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 0688088961-7-1
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
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It's Not My Department : How to Get the Service You Want, Exactly the Way You Want It!
Published by
HarperCollins Publishers, 1990
ISBN 10: 0688088961
ISBN 13: 9780688088965
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_439511773
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It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It!
Published by
William Morrow and Company, Inc., New York, New York, 1990
ISBN 10: 0688088961
ISBN 13: 9780688088965
Used
Hardcover
First Edition
Seller: Prairie Creek Books LLC., Torrington, WY, U.S.A.
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Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. 1st Edition. VG/VG, used hc, 241pp. Blue colored paper over boards with gilt text on spine. Color illustrated dust jacket with gilt and white colored text on upper and gilt text on spine; encased in protective mylar cover. Interior pages clean, unmarked. Binding is tight. Seller Inventory # 022218
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