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Synopsis
The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader’s own organization.
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From the Back Cover
“Simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding ‘yes.’ This book proves it!” –Tom Peters
About the Author
Nigel Barlow is a keynote speaker and strategic coach.
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Batteries Included! - Creating Legendary Service
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Random House Business 18/05/2000, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
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Batteries Included! : Creating Legendary Service
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Batteries Included! - Creating Legendary Service
Published by
Random House Business 18/05/2000, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
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Batteries Included! - Creating Legendary Service
Published by
Random House Business Books, 2000
ISBN 10: 0712680632
ISBN 13: 9780712680639
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