Revised and updated, the sixth edition of this comprehensive resource focuses on respectful interactions in a health care setting. Emphasizing effective communication with clients and patients, examples and scenarios are specifically relevant to health professionals. Content includes information and strategies for patients of all ages -- as well as abusive, depressed, and impaired patients.Clinically relevant format is easy to understand.Examples are included from a variety of allied heath professions and are easily transferred to real-life experiences.Scenarios facilitate thought-provoking classroom discussion.Content emphasizes a respect for diversity to guide readers through potential difficulties.Content has been thoroughly updated to include current health care settings, trends, and approaches.Two new chapters have been added The Patient's Story and Some New Challenges.New boxes and illustrations have been included to make the text more reader-friendly.New Verbal Interactions quotes are included at the beginning of each chapter.Discussion questions are now located within chapter content to aid in comprehension.Respect is the text's on-going theme. Examples and case scenarios throughout the text emphasize this critical aspect of patient communication.
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