MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft Windows XP Operating System - Softcover

Glenn, Walter

Softcover

ISBN 10: 0735620652 ISBN 13: 9780735620650

Publisher: Microsoft Press, 2004

Synopsis

Announcing an all-new MCDST TRAINING KIT designed to help maximize your performance on EXAM 70-271, one of two required exams for the new Microsoft Desktop Support Technician Certification. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests by configuring and troubleshooting the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers system installation, managing access to resources, configuring and troubleshooting hardware devices and drivers, configuring and troubleshooting the desktop and user environments, and troubleshooting network protocols and services.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 180-day evaluation version of Windows XP software and other resources on CD-ROM—making this kit an exceptional value and a great career investment.

About this title

About the Author

Walter Glenn is an MSDST, MCSE and MCT. He is the author of many computer-related books including Microsoft Outlook® Pocket Guide (O Reilly), Word Pocket Guide (O Reilly), and Microsoft Windows XP Tips and Techniques (Osborne/McGraw-Hill).

Edition details

• Publisher: Microsoft Press
• Publication date: 2004
• Language: English
• ISBN 10: 0735620652
• ISBN 13: 9780735620650
• Binding: Paperback
• Number of pages: 816