MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on Microsoft® Windows® XP, Second Edition - Hardcover

Glenn, Walter; Northrup, Tony

Hardcover

ISBN 10: 0735622213 ISBN 13: 9780735622210

Publisher: Microsoft Press, 2005

Synopsis

Help maximize your performance on Exam 70-272, one of two required exams for the Microsoft Desktop Support Technician Certification (MCDST), with this all-in-one training kit. Fully updated for Windows XP Service Pack 2, this kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.

Focusing on building your ability to resolve end-user incident requests about applications running on the Microsoft Windows XP operating system in the corporate or home environment, this official study guide covers configuring and troubleshooting applications, including Microsoft Office programs and Microsoft Internet Explorer; resolving issues related to usability and application customization; configuring and troubleshooting connectivity for applications; and configuring application security features.

Ace your exam preparation by working at your own pace through the lessons, hands-on exercises, and practice tests. The flexible, best-of-class test engine on CD-ROM features 425 practice questions. Choose timed or untimed testing mode, generate random tests or focus on discrete objectives or chapters, and get detailed explanations for right and wrong answers—including pointers back to the book for further study. You also get a 120-day evaluation version of Windows XP software and other resources on the CD—making this kit an exceptional value and a great career investment.

About this title

About the Author

Walter Glenn, MCDST, MCSE, and Microsoft Certified Trainer, is a technology consultant, teacher, and writer. He’s authored a number of books on Windows and coauthored several MCSA/MCSE Self-Paced Training Kits (Microsoft Press).

Tony Northrup, MCSE, CISPP, and MVP, is a networking consultant and author. He is coauthor of the MCSA/MCSE Self-Paced Training Kit for Exams 70-270 and 70-271, among other titles.

Edition details

• Publisher: Microsoft Press
• Publication date: 2005
• Language: English
• ISBN 10: 0735622213
• ISBN 13: 9780735622210
• Binding: Hardcover
• Edition number: 2
• Number of pages: 944