Microsoft Dynamics® CRM 4.0 Step by Step - Softcover

Book 6 of 50: Step by Step

Snyder, Mike; Steger, Jim; O'Brien, Kara; Landers, Brendan

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9780735625761: Microsoft Dynamics® CRM 4.0 Step by Step
Softcover
ISBN 10: 073562576X ISBN 13: 9780735625761
Publisher: Microsoft Press, 2008

Synopsis

A guide to Microsoft CRM covers such topics as working with accounts and contacts, using Outlook, working with quotes, using marketing lists, tracking service requests, detecting duplicate records, and importing data.

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About the Authors

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.



Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year. Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He’s been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.

"About this title" may belong to another edition of this title.

Publisher
Microsoft Press
Publication date
2008
Language
English
ISBN 10 
073562576X
ISBN 13 
9780735625761
Binding
Paperback
Number of pages
480
Rating
  • 3.20 out of 5 stars
    10 ratings by Goodreads