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Learning to Manage Conflict: Getting People to Work Together Productively - Softcover

Tjosvold, Dean

 
9780739101339: Learning to Manage Conflict: Getting People to Work Together Productively
Softcover
ISBN 10: 0739101331 ISBN 13: 9780739101339
Publisher: Lexington Books, 2000

Synopsis

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About the Author

Tjosvold is on the faculty of Business Administration at Simon Fraser University, where he was recently named University Professor for his research contributions.

From Publishers Weekly

Tjosvold, a business professor at Canada's Simon Fraser University, maintains that most people view conflict as a villain, and this compels them to mismanage discord, a short-term "solution" that Tjosvold severely criticizes. Rather, he argues, we should perceive conflict as an inevitable part of life and work with "conflict partners" to manage friction effectively at home and in the office. In this impressive study, he provides a framework designed "to strengthen your abilities to deal with differences that threaten to divide you." Tjosvold's narrative is clear, especially when he is explaining various conflict-management procedures; and his succinct "guides for action" and "pitfalls to avoid" should be intriguing to readers. Of special interest are Tjosvold's perceptive thoughts about "managing anger at home and work" and a lengthy but captivating case history in which he illustrates problems associated with conflict management. Regrettably, there are no footnotes in the book; and the list of references is long on Tjosvold's articles and short on other pertinent studies.
Copyright 1993 Reed Business Information, Inc.

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Publisher
Lexington Books
Publication date
2000
Language
English
ISBN 10 
0739101331
ISBN 13 
9780739101339
Binding
Paperback
Number of pages
192