The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance - Hardcover

Bodaken, Bruce; Fritz, Robert

Hardcover

ISBN 10: 0743288521 ISBN 13: 9780743288521

Publisher: Free Press, 2006

Synopsis

Citing the long-term consequences of unchecked, substandard worker performance, a guide for managers shares strategies on how to address minor mistakes and ineffective work habits at their earliest stages while building fairer, interdependent employment teams. 35,000 first printing.

About this title

About the Author

Bruce Bodaken is Chairman, President, and CEO of Blue Shield of California, a 3.3 million-member not-for-profit health plan that serves the commercial, individual, and government markets in California. During Mr. Bodaken's five-year tenure as CEO, Blue Shield's membership has more than doubled and company revenues have risen from $3 billion to nearly $7 billion. Before embarking on a career in health care, he taught philosophy at the college level. In addition to his work at Blue Shield, Mr. Bodaken serves on numerous professional and civic boards, including the board of directors of the California Business Roundtable; America's Health Insurance Plans; and the University of California, Berkeley's Health Services Management Program. He lives in Mill Valley, California.

Robert Fritz has for more than twenty years been developing the field of structural dynamics through his work, first in the area of the creative process, and then in the area of organizational, business, and management issues. At least eighty thousand people throughout the world have participated in courses Fritz has created. He is the author of several books, including the bestseller The Path of Least Resistance. As a consultant, Fritz has helped numerous organizations put the structural approach into practice, and his clients include Fortune 500 companies, many midsize firms, as well as governmental and nonprofit organizations. Fritz is also a composer and a filmmaker. He lives in Newfane, Vermont.

Review

""The Managerial Moment of Truth" is very simply about how managers must have the discipline to tell the truth and help their employees to confront reality. At a time when people have lost trust in many of the basic institutions of our society, this book will benefit managers and employees alike and support integrity within the organization."-- Hon. Leon E. Panetta, Director, Panetta Institute for Public Policy, former Chief of Staff to President Clinton "This book will genuinely revolutionize the way you relate to your boss, your peers, and your employees. It can remove the greatest stress we all experience in organizations by allowing you to relate freshly and directly to what is really going on, which is to say, facing reality. Best of all, the result will be exceptional performance and productivity."-- Candice Carpenter, author of "Chapters" "This book is for anyone who manages. The authors provide a simple and elegant model for truth telling that will, if practiced and followed, improve the performance of your team. Yet this is not just a technique for performance improvement. It has everything to do with how to develop, engage, and retain the talent on your team."-- Beverly Kaye, Founder/CEO: Career Systems International "Bold, important, groundbreaking. This is the most important book you'll read as a business manager and coach. You'll learn a powerful and simple four-step method to shift your organizational culture to one of truth telling and empowerment. Your employees will thank you and your customers will thank them."-- Patricia Seybold, author of "Customers.com" and "The Customer Revolution" "A valuable addition to our understanding of the power of conversation to transform ourselves and the workplaces we inhabit. It offers a precise framework and dialogue for creating authentic relationships in difficult moments. It delivers the means to replace blame and rationalization with learning and action. No small accomplishment."-- Peter Block, author of "Stewardship" "Bodaken and Fritz offer a simple but powerfully effective method to enhance organizational learning. MMOT conversations are the best investments you and your team can make: their payback lasts for years."-- C. Sherry Immediato, President and Managing Director, SOL, the Society for Organizational Learning

Edition details

• Publisher: Free Press
• Publication date: 2006
• ISBN 10: 0743288521
• ISBN 13: 9780743288521
• Binding: Hardcover
• Language: English
• Edition number: 1
• Number of pages: 208