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Working the Phones: Control and Resistance in Call Centers (Wildcat) - Softcover
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Synopsis
Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centers have become sadly emblematic of the post-industrial service economy.
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About the Author
Jamie Woodcock is a research fellow at Cass Business School, working with the Digital Creativity Hub.
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Working the Phones: Control and Resistance in Call Centers (Wildcat)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00076232368
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Working the Phones: Control and Resistance in Call Centers (Wildcat)
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
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Paperback. Condition: Good. Good - Bumped and creased book with tears to the extremities, but not affecting the text block, may have remainder mark or previous owner's name - GOOD Standard-sized. Seller Inventory # M0745399061Z3
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Working the Phones: Control and Resistance in Call Centers (Wildcat)
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
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Paperback. Condition: Very Good. Very Good - Crisp, clean, unread book with some shelfwear/edgewear, may have a remainder mark - NICE Standard-sized. Seller Inventory # M0745399061Z2
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Working the Phones: Control and Resistance in Call Centres
Seller: World of Books Inc, Montgomery, IL, U.S.A.
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Paperback. Condition: Good. A Marxist investigation into the forms of resistance occurring in the UK call centre today. Seller Inventory # CIN0745399061G
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Working the Phones : Control and Resistance in Call Centers
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 68888645-6
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Working the Phones: Control and Resistance in Call Centres (Wildcat)
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR009274504
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Working the Phones : Control and Resistance in Call Centers
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Working the Phones : Control and Resistance in Call Centers
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Working the Phones : Control and Resistance in Call Centers
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Working the Phones
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
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Paperback. Condition: New. *Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017**Winner of the 2016 Labor History Best Book prize*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today. Seller Inventory # LU-9780745399065
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