Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement) - Softcover

Richard Y. Chang

 
9780749416539: Satisfying Internal Customers First!: Step-by-step Guide to Improving Customer Satisfaction (Richard Chang Collection: Quality Improvement)

Synopsis

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

"synopsis" may belong to another edition of this title.

Other Popular Editions of the Same Title

9780787950828: Satisfying Internal Customers First!

Featured Edition

ISBN 10:  0787950823 ISBN 13:  9780787950828
Publisher: Pfeiffer, 1999
Softcover