Focused Quality: Managing for Results - Hardcover

Murphy, Paul

Hardcover

ISBN 10: 0749417021 ISBN 13: 9780749417024

Publisher: Kogan Page Ltd, 1995

Synopsis

Achieve bottom-line results with this authoritative guide to quality improvement techniques

FOCUSED QUALITY

Managing for Results

Even the best total quality efforts can go down the drain if they are misdirected, unsupported, or poorly implemented. Now, with the help of this eye-opening guide, you will learn how to avoid common errors made by organizations attempting quality improvement techniques. Using the authors' Focused Quality Management (FQM) approach, you will see the higher quality, lower cost, and increased customer satisfaction that you expect. Key features of Focused Quality: Managing for Results include:
* Detailed explanation of the steps in the FQM improvement process: Prepare, Plan, Deploy, Transition
* Guidance for focusing quality initiatives--from the vision to specific process improvement projects
* Techniques for identifying those processes that have the greatest impact on business success
* Methods for managing and tracking process improvement teams as they carry out improvement initiatives
* Diagnostic tools for troubleshooting quality initiative problems
* A wealth of real-world examples to illustrate applications, techniques, tools, and concepts
An indispensable resource for sustaining quality initiatives or for getting them back on track, Focused Quality: Managing for Results is must reading for all managers in industry, services, health care, and government.

About this title

Review:

"This is definitely a book you should readthat is if you want to get bottom-line results." C. Jack Grayson, Chairman, American Productivity & Quality Center "This book was written because we have seen a growing-in fact, an alarming number of organizations going down the path to total quality management, only to falter, fail, or worse, start drifting and blame TQM. In the process we've seen some organizations that have been very successful with TQM and benchmarking. We've seen bottom-line results. And we've seen smiling CEO's and workers. Something is wrong, terribly wrong... Upper management either is or is not involved. When upper management doesn't drive the TQM effort, the results are disappointing at best. That's why I encouraged the authors of this book to write it. They have created a philosophy and concrete methodology for producing results from TQM. And the best way to get quality results is to read this book" C. Jack Grayson (FOLLOWING REVIEW ADDED 7/22/98) ..."an excellent resource and a very easy read... The parts that are especially good relate to the empowerment of employees and the new role of middle-level managers in supporting (focused quality management)." -Canadian Public Administration

About this edition

• Publisher: Kogan Page Ltd
• Publication date: 1995
• ISBN 10: 0749417021
• ISBN 13: 9780749417024
• Binding: Hardcover
• Number of pages: 250