In order to make products (either goods or services) which satisfy customer demand, operations management is an important function in every organization. This text describes the main themes of operations management, emphasizing strategic issues for busy professionals
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Donald Waters has over 30 years' experience of teaching and working in logistics and operations management. He is the author of several well-known logistics books, including Global Logistics (also published by Kogan Page). He has lectured extensively in the area and was until recently Professor of Operations Management at the University of Calgary, Canada. Donald Waters is now a visiting professor at various universities, including University of Calgary, Warsaw School of Economics, Czech Management Centre, University of Quebec at Montreal, University of Sheffield, Henley Management College and Edinburgh Business School. He runs a company that is centred around management research and education. He is a member of the CILT.
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