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12 Ladders to World Class Performance: How Your Oganization Can Compete with the Best in the World - Softcover
Synopsis
Is YOUR organization World Class? Most managers strive for world class status, but few know how to achieve it. This book describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be the world class performers they are today. Each of the 12 key benchmarks of world class practice is presented as an ascending ladder, separated into five steps. Drennan and Pennington will guide your organization on its journey from Level 1, representing ordinary performance, to Level 5 -- world class. Full of examples of the world's leading corporations, this inspirational book will show you how to adapt their route to success to meet the needs of your own organization. This journey to world class status is accessible to large and small companies alike. It is a question of learning a new mindset and adopting key practices that everybody in the company can do something about every day. Whether you're a chief executive, a manager or a team leader this book is full of sound advice and practical methods that you can put into action today; ideas which will take your team or your organization to levels of performance it has never reached before. Take your organization to the pinnacle of world class performance. Within each of these 12 ladders, Drennan and Pennington clearly reveal strategies for getting to the top: They cover: Aligning Management Objectives, Customer Focus, Cleaning and Organizing, Visible Measurement Systems, Managing for Quality, Eliminating Waste, Best Operating Practices, Teamwork, Staff Empowerment and Involvement, Rewards and Recognition, Purposeful Communication, Continuous Learning. Includes World Class Audit --find out where your organization stands now on the ladders to world class performance.
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About the Author
Drennan was Director of Mars Group UK for 12 years before becoming Managing Director of Good People Management Ltd.
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12 LADDERS TO WORLD CLASS PERFORMANCE
Published by
Kogan Page Ltd, United Kingdom, London, 1999
ISBN 10: 0749430001
ISBN 13: 9780749430009
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 "rungs" on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001583058
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12 Ladders to World Class Performance : How Your Oganization Can Compete with the Best in the World
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 19017308-75
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12 Ladders to World Class Performance: How Your Oganization Can Compete with the Best in the World: Practical Steps to Seizing the Competitive Edge
Seller: medimops, Berlin, Germany
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00749430001-G
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