Items related to Customer Care: How to Create an Effective Customer...
Demonstrates how to develop a good customer service focus that is tailored to today's savvy consumers. A guide to developing a customer-care ethos and motivating staff, gaining commitment, and ensuring successful results of customer service. Previous edition: c1997. Softcover.
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About the Author:
Sarah Cook is a founding member and CEO of Stairway Consultancy Ltd. in the UK. She has experience in leadership and consulting and has spent much time helping both public and private organizations improve their customer service and develop their leadership. Cook has authored several books including Change Management Excellence and Customer Care Excellence, both published by Kogan Page.
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- PublisherKogan Page
- Publication date2000
- ISBN 10 0749432365
- ISBN 13 9780749432362
- BindingPaperback
- Edition number3
- Number of pages215
- Rating
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CUSTOMER CARE 3RD EDITION
Published by
Kogan Page Ltd
(2000)
ISBN 10: 0749432365
ISBN 13: 9780749432362
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Paperback
Quantity: 1
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Book Description Paperback. Condition: Very Good. CUSTOMER CARE 3RD EDITION This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780749432362
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Stock Image
CUSTOMER CARE 3RD EDITION
Published by
Kogan Page Ltd 01/07/2000
(2000)
ISBN 10: 0749432365
ISBN 13: 9780749432362
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780749432362
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US$ 14.60
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