At some time or another, every manager faces problems arising from employee under-performance, which can often be difficult to define and analyse. The difference between what people are doing and what you want them to do, known as the performance gap , can be considerable. Improving Employee Performance is a practical workbook designed to help diagnose the reasons for under-performance and implement appropriate solutions.
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Nigel Harrison is a chartered psychologist and Chief Executive of ACT Consultants, a company that develops innovative solutions to real life performance problem in the workplace.
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