Modern electronic communications may have transformed office life, but there is a danger that interpersonal skills are being neglected. It is essential that everyone is confident in their ability to communicate effectively using the variety of methods available.Communication at Work discusses the skills necessary to use each method of communication in a confident, effective manner. Key topics discussed and professionalism;telephone skills;effective writing skills;face-to-face communication;e-mail etiquette.This practical guide will ensure you communicate effectively and professionally, by whatever method you choose.
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Judith Taylor Judith Taylor has been involved in training for a number of years and currently is Head of Staff Development and Training at University College London. She is particularly interested in management, personal development and group processes. She is married and lives in London.
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