Change Management Excellence: Using the Five Intelligences for Successful Organizational Change - Softcover

Cook, Sarah; Macauley, Steve

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9780749440336: Change Management Excellence: Using the Five Intelligences for Successful Organizational Change

Synopsis

* Includes international case studies * Includes a practical checklist of actions * Ideal for managers, consultants and students Businesses need to continually innovate if they are to remain competitive. Applying the ""compass of intelligences"" model for describing change management -- BI (Business Intelligence), EI (Emotional Intelligence), SQ (Spiritual Intelligence) and PQ (Political Intelligence) -- this book provides practical guidance on how to navigate change in an organization, focusing on the essential elements of change management.

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About the Authors

Sarah Cook is Managing Director of The Stairway Consultancy. She is the author of Customer Care Excellence (also published by Kogan Page).

Steve Macauley Macaulay is a management development consultant at Cranfield School of Management.

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