Items related to The Effective Use of Market Research: How to Drive...

The Effective Use of Market Research: How to Drive and Focus Better Business Decisions (Market Research in Practice Series) - Softcover

Birn, Robin J.

 
9780749442002: The Effective Use of Market Research: How to Drive and Focus Better Business Decisions (Market Research in Practice Series)

Synopsis

More and more companies today are using market research techniques, not just to find new markets, products and customers, but also to improve management and marketing decision making and to monitor customer service. The Effective Use of Market Research looks at the circumstances in which market research is necessary, and explains what management can expect to gain from research and then analyses the type of business decisions that may be taken as a result. An organization that knows its customers and monitors its activity well, and also has a good understanding of the key research techniques it needs, is likely to develop more competitive sales, marketing and communications strategies.

This latest edition of Effective Use of Market Research explains how to develop representative samples, data protection legislation and the professional ethics incorporated in the MRS Code of Conduct.

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About the Author

Robin J. Birn is managing director of Strategy, Research and Action. He is also the editor of The Handbook of International Market Research Techniques and consultant editor of the Market Research in Practice series.

Excerpt. © Reprinted by permission. All rights reserved.

1 Key to making good decisions

2 Getting the information you really need

3 The best research techniques anyone can use

4 What to measure and how to measure it

5 You have the information - now use it

6 Making sure that the customers are happy

7 Tracking trends and changing decisions

8 Getting the most out of business relationships with research companies

9 Using research to grow your business

Appendix: The Market Research Society Code of Conduct

"About this title" may belong to another edition of this title.