""A Handbook of Management and Leadership: "" provides a complete presentation of topics that students and aspiring managers can use as guidance to develop management skills and effective leadership. In addition, the book focuses on change management, continuous improvement and the achievement of high levels of customer service.
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Michael Armstrong is an internationally respected writer on management topics. His Kogan Page titles include: Performance Management, Reward Management, Strategic Human Resource Management, Handbook of Management and Leadership, Handbook of Employee Reward Management and Practice, Job Evaluation and How to be an Even Better Manager.
Tina Stephens is Chief Examiner (Employee Reward) for the Chartered Institute of Personnel and Development.
"Packed with information on key theories and best practice. Written in a clear readable style...useful reading for managers and students." Business Executive "A revealing book that will help readers to develop leadership skills in others and guide them towards personal excellence as a leader." Business Executive "A very well written and concise handbook, which is likely to be a valuable source of reference for aspiring and established managers, as well as those who have responsibility for training and developing managers...A very useful and informative read for mangers, trainers as well as students. It is also likely to be a very useful source of information for managers to dip in to certain chapters as the need arises." Training Journal "Includes international case studies and is packed with information on key theories and best practice. Written in a clear readable style, it has many checklists, diagrams and summaries...useful reading for managers and students." Business Executive "This book is primarily about the practice of management - the art and science of getting things done. But it is also about leadership - how things get done through people." European Foundation for Management Development "The definitive guide on the processes of management and leadership." Commerce & Industry "Including real-world examples, they differentiate between management and leadership, and overview various change models/approaches to customer service and quality management." Reference & Research Book News "Provides a complete presentation of all that students need know to pass CIPD examinations." Management Services "A useful and well laid out manual...it is an easy-to-follow guide suitable for the student and those new to management practice, with sufficient information to be of use to those with more experience... it is also a useful coaching tool... a succinct guide to management... as a handbook to keep on your desk, it works very well." Useful ***** Practical ***** Personnel Today
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Book Description Kogan Page Business Books, 2004. Paperback. Book Condition: New. book. Bookseller Inventory # 749443448