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Difficult employees can make someone question why they became a manager in the first place. Unpleasant, confrontational or undermining, they can stop a team achieving workplace goals. For some it is a performance issue - no matter how they are managed, they just don't get the job done. For others it's the attitude - they're negative, whiny, miserable and they drag everyone else down with them. Dealing with the Employee from Hell will help anyone to identify problem colleagues and how best to deal with them: those that need a little encouragement or direction, those that need serious attitude adjustment, and those that need to be 'set free'. A practical guide, Dealing with the Employee from Hell shows how to set motivating performance standards that will guarantee results. It will help anyone to set goals, observe performance, assess performance, and then respond with non-negotiable performance standards.
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Shaun Belding is the president of Belding Skills Development Corporation, an international training and development consultancy specialising in customer service, teambuilding, management and leadership.Review:
"describes the various types of weird and wonderful behaviour you might encounter from employees, and how to counter it." training journal "full of intriguing quotes on how to handle troublesome workers." artisan "will help you understand difficult people and explain how to deal with them." leeds chamber bookshop "in a straight-talking, humorous style, it describes almost every imaginable nightmare employee, with easy-to-follow tips on how to transform them into the most desirable team player." personnel today "a survival guide for employers." managing risk
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Book Description Paperback. Condition: New. New, Softcover International Edition, Printed in Black and White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Seller Inventory # 31438
Book Description Kogan Page Ltd, 2005. Condition: New. book. Seller Inventory # M0749444533